Connecting People, Empowering Growth

Our inbound service offers top-notch customer support aimed at enhancing the satisfaction and loyalty of your customers. With a team of 400 experts fluent in German and five additional languages, we guarantee professional and empathetic communication with both your domestic and international customers. To ensure exceptional customer service, we have established a hybrid model. For some projects, we use a one-team model, while for others, we offer comprehensive, personalized In-Depth Service. Regardless of the project we are working on, functional change and escalation management guarantee smooth operations. Our customer advisors tackle escalating issues by defusing the situation, clarifying the details of the customer’s concerns or complaints, responding with kindness and empathy, and always seeking a satisfactory solution.

Relieve your team with our extensive backoffice services. We take on administrative and specialized tasks that require precise and professional handling. For data processing, we provide your company with competent and reliable support that seamlessly integrates into your business processes. Through an efficient and meticulous recruitment process, we ensure that your requirements are met promptly and with the highest quality.

In today’s highly competitive e-commerce landscape, the difference between thriving and merely surviving lies in the quality of customer interaction and support. We offer specialized e-commerce customer support services, leveraging our skilled agents to enhance your customer’s online shopping experience. Our team is expertly trained in handling inquiries, support tickets, and providing the assistance your customers need to make informed purchasing decisions. With a focus on personalization and efficiency, we ensure your brand stands out by delivering superior customer service, directly contributing to increased customer satisfaction and loyalty.

Our Receivables Management service offers you an efficient solution to minimize default risks and optimize your cash flow. We combine expertise with empathy to manage sensitive payment reminders, collections, and customer communication. By employing proven strategies and considering cultural sensitivities, we ensure that your customer relationships remain positive even in challenging situations.

 Leverage our video identification services to enhance the security and efficiency of your online transactions and customer registrations. Our technology enables quick and secure verification of your customers’ identities, including the Auto-ID feature for automated document recognition. This not only meets KYC requirements but also creates a seamless customer experience. Our agents are specifically trained to uphold BaFin standards and are capable of identifying social engineering cases. This builds trust and increases customer satisfaction while maintaining the highest standards of data protection.

Maximize your sales and marketing objectives with our customized outbound solutions. Our sales agents conduct targeted campaigns tailored to your specific needs and industry standards. We utilize advanced technologies and methods to effectively reach and convert potential customers, thereby enhancing the value of your brand. With our deep understanding of various markets and the ability to communicate at a native speaker level, we solidify your company’s image as the preferred partner in your target market.