Founded in 2017, Media One has quickly become the largest family-owned outsourcing service provider in Croatia. As the fastest-growing BPO company in Croatia, we are constantly striving to enrich our offerings. With a comprehensive range of services that includes Inbound and Outbound communication, Back-office support and Advisory, to Receivables Management and solutions like Video Identification and Auto-ID processes, we are your ideal partner in nearshoring.
*Our values
*Quality
*Competence
*Warmth
*Collaboration
*Trust
*Our values
*Quality
*Competence
*Warmth
*Collaboration
*Trust
*Our values
*Quality
*Competence
*Warmth
*Collaboration
*Trust
Our approach
Our approach is based on the belief that genuine connections and understanding communication form the core of every successful business. With a team of over 500 dedicated employees who are fluent in more than 6 languages, we ensure that your brand and message are represented with the utmost care and professionalism. Our locations in Zagreb and Osijek allow us to offer continuous and efficient services. We understand and cater to the needs of our international clients alike and take into account the cultural nuances of their market.
As a family-owned business, we place great value on sustainable business relationships, both with our clients and within our team. This philosophy is reflected in our working conditions, which contribute to creating a satisfied and productive work environment.
500+ Agents
15+ Industries
7 Languages
0-24h Availability
Our expertise spans over 15+ industries. We offer specialized and customized solutions for your business concerns. Our flexible and customer-oriented approach, combined with the ability to quickly respond to changing market requirements, makes us the ideal partner for companies looking to elevate their customer service to the next level.
At Media One, we are proud to meet the highest standards regarding data security and quality, as evidenced by our certifications according to ISO 27001, ISO 9001, and ISO 18295. Our goal is to provide our partners with real added value and to achieve sustainable success for our partners.
Discover how Media One can advance your company with first-class customer service. Contact us for a customized solution that is precisely tailored to your needs.