Media One
Quality customer support
We are elevating your business by creating great customer experiences
JOIN THE TEAM
Our motivated team is always showing willingness to learn, openness to new technologies and the love of work. We respect our employees and believe in a fulfilling working environment. Look at our open positions and become part of our story in which you will collaborate with the most interesting industries of today.
MORE THAN
500
THOUSAND SATISFIED END USERS
120
EMPLOYEES
100
THOUSAND SUCCESSFUL CALLS EVERY MONTH
OUR WORK
We believe that giving great service means earning customer loyalty day by day and adding value to your business. Our goal is to achieve that for you. A big advantage of outsourcing is getting the chance to focus on your own core activity. Leave your customer care and sales activities to our competent team and see your customer’s experiences transform and your business grow.
Customer relationship
Successfully completed calls can strengthen your relationship with your customers and take their loyalty to the next level. Our agents are trained to receive different types of calls in a few world languages. We are performing services like registration and video authentication of new users for the biggest European telecommunication companies every day.
Customer care
Feel free to leave your customer care to us - our know-how and our willingness to learn will allow you to have an exceptional customer support adjusted to your business even outside your working hours. Sounds interesting? Contact us.
Sales
Understanding your customer’s needs is crucial to have a successful sales department and business. By combining data, analytics and the experience of our sales agents we are able to find the best way to increase upsell opportunities and to satisfy the needs of your current and potential customers.
Sales representative
As your sales representative, we take over different types of outgoing calls, including sales and informative calls. Sounds interesting? Contact us.
ABOUT US
Media One d.o.o. specializes in providing high quality customer support outsourcing solutions to clients focusing on inbound and outbound communication, registration and video authentication of new users for telecommunication companies. Our goals are to offer our clients the best customer support solution for their company and to increase customer loyalty and the quality of their businesses by collaborating with them. We are a growth company with tendencies of further development and progress. Since we are cooperating with domestic and european clients we have developed an understanding of different markets. We follow and implement new customer support trends into our business and consult our clients accordingly
Clients worldwide
We are offering our services in croatian, english and german
24/7 support
Stay in touch with your customers even outside your working hours
Professional team
Provide your customers with an amazing support experience
Our core values
Quality, competence, kindness, collaboration and trust
TEAM
Our employees are our biggest value and we are proud of their teamwork and their cheerfulness which is carried over to their work and the atmosphere. There are more than 100 motivated agents who are native or fluent language speakers. They are trained to make inbound and outbound calls in croatian, english and german.
CAREERS
“Turn something you care about into your career - have a career in customer support”
Here you can check out all information about open job positions.
There are no open job positions you could apply to at the moment, but you can send your resume and an open application letter anytime at careers@mediaone.hr and we will save your data to our database.
LOCATION
CONTACT
Media One d.o.o.
Contact Us!
Heinzelova 62a, 10000 Zagreb, Croatia
