Media One

Quality customer support

We are elevating your business by creating great customer experiences

WHAT WE DO

Are you looking for efficient call agents with a lot of experience and a quality customer support solution for your business? Our professional team is creating the best customer experiences. Feel free to contact us, together we will find the perfect solution for you.

JOIN THE TEAM

Our motivated team is always showing willingness to learn, openness to new technologies and the love of work. We respect our employees and believe in a fulfilling working environment. Look at our open positions and become part of our story in which you will collaborate with the most interesting industries of today.

MORE THAN


500

THOUSAND SATISFIED END USERS

120

EMPLOYEES

100

THOUSAND SUCCESSFUL CALLS EVERY MONTH

OUR WORK


We believe that giving great service means earning customer loyalty day by day and adding value to your business. Our goal is to achieve that for you. A big advantage of outsourcing is getting the chance to focus on your own core activity. Leave your customer care and sales activities to our competent team and see your customer’s experiences transform and your business grow.

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Customer relationship

Successfully completed calls can strengthen your relationship with your customers and take their loyalty to the next level. Our agents are trained to receive different types of calls in a few world languages. We are performing services like registration and video authentication of new users for the biggest European telecommunication companies every day.

Customer care

Feel free to leave your customer care to us - our know-how and our willingness to learn will allow you to have an exceptional customer support adjusted to your business even outside your working hours. Sounds interesting? Contact us.

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Sales

Understanding your customer’s needs is crucial to have a successful sales department and business. By combining data, analytics and the experience of our sales agents we are able to find the best way to increase upsell opportunities and to satisfy the needs of your current and potential customers.

Sales representative

As your sales representative, we take over different types of outgoing calls, including sales and informative calls. Sounds interesting? Contact us.

ABOUT US


Media One d.o.o. specializes in providing high quality customer support outsourcing solutions to clients focusing on inbound and outbound communication, registration and video authentication of new users for telecommunication companies. Our goals are to offer our clients the best customer support solution for their company and to increase customer loyalty and the quality of their businesses by collaborating with them. We are a growth company with tendencies of further development and progress. Since we are cooperating with domestic and european clients we have developed an understanding of different markets. We follow and implement new customer support trends into our business and consult our clients accordingly

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Clients worldwide

We are offering our services in croatian, english and german

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24/7 support

Stay in touch with your customers even outside your working hours

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Professional team

Provide your customers with an amazing support experience

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Our core values

Quality, competence, kindness, collaboration and trust

TEAM


Our employees are our biggest value and we are proud of their teamwork and their cheerfulness which is carried over to their work and the atmosphere. There are more than 100 motivated agents who are native or fluent language speakers. They are trained to make inbound and outbound calls in croatian, english and german.

CAREERS


“Turn something you care about into your career - have a career in customer support”

Here you can check out all information about open job positions.

There are no open job positions you could apply to at the moment, but you can send your resume and an open application letter anytime at careers@mediaone.hr and we will save your data to our database.

LOCATION


CONTACT


Media One d.o.o.

Contact Us!

Heinzelova 62a, 10000 Zagreb, Croatia
VAT number: 95527689643
e-mail: contact@mediaone.hr




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